Your satisfaction is what matters most to us, so you are welcome to lodge a return request within 10 days of your parcel being received. Items must be returned in original condition, unworn, unaltered, unwashed, with original packaging and with all tags attached. Avec Studio does not cover the shipping cost for returning an item. We recommend using a traceable service to reduce the risk of lost parcels.
You can return both stock and pre-order items. Please follow the procedure:
1) Send us an email to email@example.com.
- Email subject “Returning Item + Order number".
- Let us know the reason for your return (wrong size, etc).
2) Package the items: The merchandise must be in its original condition, including tags and other accessories from the original package. Items must not be used or damaged in order to receive the refund.
3) Contact an authorized courier service and send the package to the following address:
Shipping costs of returning an item is the responsibility of the customer. Please note that return deliveries with unpaid postage will not be accepted.
Once the returning parcel has arrived at Avec Studio and is approved, the value of the purchase will be refunded and you will receive a confirmation email. The total amount refunded or credited will be minus original shipping charges.
We also accept physical returns at our store in Barcelona (C/Amigó 39).
Opening times: Tues to Fri 17h00 - 20h30 / Sat 10h30 - 14h00.
Please do not send any packages to this address.
Due to the limited nature of our pieces, we currently cannot facilitate exchanges. If you would like to return your item for another size or style, please return the original order and place a new one. In this case, we will also refund the original shipping charges.
Unsure of what size to purchase or have questions about a garment? Please do not hesitate to email us: firstname.lastname@example.org