Your satisfaction is what matters most to us. If you are not in love with any purchased item, you have 15 working days to send it back to us. You can return items purchased in stock and on pre-order. Please follow the procedure:
1) Send us an email at firstname.lastname@example.org.
- Email subject “Returning Item + Order number".
- Let us know the reason for your return (wrong size, etc).
2) Package the items: The merchandise must be in its original condition, including tags and other accessories from the original package. Items must not be used or damaged in order to receive the refund.
3) Contact an authorized Courier service and send the package to the following address:
Returning shipping costs are the customer’s responsibility. Please note that return deliveries with unpaid postage will not be accepted.
Once the returning parcel has arrived at Avec Studio and is approved, the value of the purchase will be refunded and you will receive a confirmation email.
We also accept returns at our physical store in Barcelona (C/Amigó 39).
In case you have any questions or need any assistance please do not hesitate to email us: email@example.com