Q: How do I schedule a return or exchange?

You can schedule a return or exchange through this link .

Q: What are the returns rates?

Spain & Portugal - 5,95€ France, Italy, Germany, Netherlands, Denmark, Sweden - 6,95€ Balearic Islands, Canary Islands, Belgium, Monaco, Poland, Austria, Finland, Ireland, Luxembourg, Czech Republic, United Kingdom, Mexico, Argentina, Chile, Brazil, US, Switzerland - 8,95€ If your destination is not listed, email us at support@avec-studio.com for assistance.

Q: What is the return policy for in-store pickup orders?

Orders placed online using the in-store pickup option follow the same return policy as home delivery orders. You have 15 days to request a return, starting from the moment you receive the email confirming that your order is ready for pickup in store. If the order is not collected or returned within the 15-day window, it will be automatically refunded and the items will be returned to stock. Note: Online orders are eligible for refunds. Physical store purchases will be issued a discount voucher with no expiration date.

Q: Where can I make a physical return?

Physical returns are accepted at our Barcelona store: Address: C/ Calaf 25 Opening hours: Monday to Friday: 17:00 - 20:30 Saturday: 10:30 - 14:00

Question 1

What is your returns & exchanges policy?

Accepted Answer

Returns and exchanges are accepted within 15 days of receiving your order.

Items must be returned in their original condition: unworn, unaltered, unwashed, with original packaging, and all tags attached.

Return costs (specified in the rates below) will be deducted from the refund.

Question 2

How do I schedule a return or exchange?

Accepted Answer

You can schedule a return or exchange through this link.

Question 3

What are the returns rates?

Accepted Answer

Spain & Portugal - 5,95€
France, Italy, Germany, Netherlands, Denmark, Sweden - 6,95€
Balearic Islands, Canary Islands, Belgium, Monaco, Poland, Austria, Finland, Ireland, Luxembourg, Czech Republic, United Kingdom, Mexico, Argentina, Chile, Brazil, US, Switzerland - 8,95€

If your destination is not listed, email us at support@avec-studio.com for assistance.

Question 4

What are the exchanges rates?

Accepted Answer

The first exchange is free of charge - we will cover return and shipping costs.

Additional exchanges will be charged as returns. Rates are as follows:

Spain & Portugal - 5,95€
France, Italy, Germany, Netherlands, Denmark, Sweden - 6,95€
Balearic Islands, Canary Islands, Belgium, Monaco, Poland, Austria, Finland, Ireland, Luxembourg, Czech Republic, United Kingdom, Mexico, Argentina, Chile, Brazil, US, Switzerland - 8,95€

Question 5

What is the return policy for in-store pickup orders?

Accepted Answer

Orders placed online using the in-store pickup option follow the same return policy as home delivery orders.

You have 15 days to request a return, starting from the moment you receive the email confirming that your order is ready for pickup in store.

If the order is not collected or returned within the 15-day window, it will be automatically refunded and the items will be returned to stock.

Note: Online orders are eligible for refunds. Physical store purchases will be issued a discount voucher with no expiration date.

Question 6

Where can I make a physical return?

Accepted Answer

Physical returns are accepted at our Barcelona store:

Address: C/ Calaf 25

Opening hours:

Monday to Friday: 17:00 - 20:30
Saturday: 10:30 - 14:00

Question 7

When will I receive my refund?

Accepted Answer

Once the returned item arrives at Avec Studio and is approved, the refund will be processed and you will receive a confirmation email. Refunds will exclude original shipping and return charges.

Question 8

What if I need assistance with returns?

Accepted Answer

Please email us at support@avec-studio.com for any questions or issues related to returns and exchanges.

Returns & Exchanges