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Returns & Refunds
Returns are accepted within 15 days of placing your order. For pre-orders, returns are accepted within 15 days of receiving your package.
Items must be returned in original condition: unworn, unaltered, unwashed, with original packaging, and all tags attached.
You can schedule a pickup through this link. The cost of pickup and any applicable duty charges will be deducted from the refund.
Physical returns are accepted at our Barcelona store:
Address: C/ Calaf 25, Barcelona.
Opening hours:
- Tuesday to Friday: 17:00 - 20:30
- Saturday: 10:30 - 14:00
Note: Online orders are eligible for refunds. Physical store purchases will be issued a discount voucher with no expiration date.
Once the returned item arrives at Avec Studio and is approved, the refund will be processed. You will receive an email confirmation. Refunds will exclude original shipping charges.
For questions or issues, email us at hello@avec-studio.com.